A Medical Agency is a registered Alberta Blue Cross provider under the Client Directed Home Care program. Your loved one stays in the home they know, with a caregiver who speaks their language, and approved hours cost your family nothing.
We are an Alberta home care agency built around one belief: care lands best when it is delivered in the client’s own home, by the same trusted caregiver, in the language they think in. Alberta Health Services assesses the need. Alberta Blue Cross funds the approved hours. We do everything else.
From the first phone call to the monthly renewal of hours, our coordinators manage the assessment, the paperwork, the schedule and the billing so families can simply be families. There is no invoice to the client for approved hours and no collections call. Ever.
Continuity is the whole point of care at home. We match one primary caregiver to every client and keep one trained backup for every five clients, with same day replacement, so a familiar face arrives at the door every visit and no approved hour goes unfilled.
Punjabi, Hindi, Urdu, Gujarati, Tagalog, Arabic, Cantonese and more. When a caregiver shares a client’s language and culture, meals taste right, routines feel natural and families relax.
Assessment requests, program forms, Blue Cross authorization, visit records and monthly claims. Our coordinators carry the administration so the family carries none of it.
Every plan is written from the Alberta Health Services assessment and shaped around the person, their routines and their family. These are the services our caregivers deliver most.
Hygiene, bathing, dressing, grooming, toileting and skin care, delivered with patience and dignity in the privacy of home.
Program fundedConversation, walks, cards, prayer, music and shared meals. The presence of someone who genuinely listens, in the client’s own language.
Within visits or private hoursScheduled relief so sons, daughters and spouses can rest, work and return refreshed, when a loved one cannot safely be left alone.
Program fundedPrompting and assistance at the right times, with every reminder recorded in the visit note for the family and case manager.
Program fundedFamiliar food prepared the way home tastes, with attention to dietary needs, hydration and the pleasure of eating together.
Program fundedSafe assistance with walking, standing, transfers, positioning and home exercises, using proper technique to protect both client and caregiver.
Program fundedCalm, consistent routines and caregivers trained to meet confusion with reassurance, keeping loved ones safe and settled at home.
Within your approved planSupport in the fragile weeks after discharge or surgery, when help at home is the difference between healing and readmission.
Within your approved planEvening, overnight and longer shifts for clients who need someone present through the night or around the clock.
Private hoursCleaning of bathrooms and mobility equipment, incontinence laundry and garbage removal, so the home supports the care plan.
Program fundedAccompaniment to medical visits, the pharmacy, the gurdwara, the temple or the mosque, with a caregiver who can interpret and take notes.
Private hoursGentle, unhurried support for clients and families choosing to spend their final chapter at home, surrounded by what they love.
Within your approved planUnder Alberta’s Client Directed Home Care program, an Alberta Health Services case manager assesses the need and authorizes monthly hours. Alberta Blue Cross funds those hours directly to the provider you choose. Choosing A Medical Agency is not a purchase. It is a decision about who walks through the door.
Most families begin with a single call. Whether you are new to home care, already receiving it from another agency, or managing care yourself, our coordinators guide you through every step and stay with you after care begins.
Tell us about your loved one. We explain the program in your language and answer every question before anything is signed.
Same dayAn Alberta Health Services case manager assesses care needs at home. No case manager yet? We help you call Health Link at 811 to request one.
Alberta Health ServicesFind A Medical Agency on the Alberta Blue Cross provider map and name us on the program forms. We complete the paperwork with you and submit it.
We handle the formsAlberta Blue Cross confirms your approved monthly hours. Hours are reviewed and renewed with your case manager as needs change.
Alberta Blue CrossWe match a caregiver by language, personality and skill, build the schedule and start. Every visit is documented and billed by us.
Your caregiver arrivesCall the Alberta Health Services Home Care line for your zone to request an assessment. No physician referral is needed and no Alberta Blue Cross plan is required. We are glad to sit with you while you make the call.
Care delivered in the client’s own language wins the trust of the whole family. Our caregivers are recruited from the communities we serve, so the person helping with breakfast can also talk about home.
We speak multiple languages and match caregivers to clients by language and culture first. Punjabi language care is in market today across all three of our zones, with additional languages available on request and new community teams opening as we grow.
Our caregiver teams are based in Calgary, Edmonton and Central Alberta, and our services are available to eligible clients across Alberta. If your community is not listed, call us. We build new teams where families need them.
Calgary, Airdrie, Cochrane, Okotoks, Chestermere and surrounding communities.
Edmonton, Sherwood Park, St. Albert, Leduc, Spruce Grove, Fort Saskatchewan and area.
Red Deer, Lacombe, Sylvan Lake, Innisfail, Olds and the corridor between our two cities.
Lethbridge, Medicine Hat, Grande Prairie, Fort McMurray and rural communities on request.
Alberta expects the number of seniors to approach one million by 2035, and demand for continuing care to grow by roughly eighty percent over the decade. Provincial policy now favours care where people already live. Client Directed Home Care is the channel that lets families choose who provides it.
Sources: Government of Alberta seniors profiles and population projections; Canada and Alberta Aging with Dignity agreement.
Alberta Blue Cross holds providers to a high standard for documentation and claims, and so do we. Clean operations are not a slogan here. They are how families and case managers know every visit happened exactly as planned.
A registered Client Directed Home Care provider with an Alberta Blue Cross provider agreement and a complete listing on the provider map.
General and professional liability, automobile coverage, a fidelity bond and Workers’ Compensation Board coverage for every caregiver.
Every caregiver holds a current vulnerable sector check, references and training before their first visit, and completes ongoing education after it.
Every visit is documented: client, caregiver, times and a care summary signed in the home, with daily balance checks and a monthly self audit.
Approved hours funded by Alberta Blue Cross and delivered by the provider you choose. No cost to the family for approved hours.
For families who want more than the approved plan, or who are waiting for an assessment, private hours are available at our published rate.
A Medical Agency is led by an executive team with deep experience building and running healthcare platforms, clinics and care communities. We bring that operating discipline to every home we enter.
Kapil leads operations for A Medical Agency across all three zones: intake, caregiver matching, scheduling, billing and the daily discipline that keeps every approved hour filled. He has built and run healthcare platforms across primary care, senior living and healthcare real estate, and brings that operating rigour to a home care company families and case managers can rely on.
Risha leads clinical services, caregiver training and quality across every zone. Her background spans clinical services leadership in multi site medical practices, and she is responsible for the care plans, visit documentation and caregiver bench that make the same caregiver promise possible.
We are always recruiting compassionate caregivers in Calgary, Edmonton and Central Alberta, especially those who speak Punjabi, Hindi, Urdu, Gujarati, Tagalog, Arabic or Cantonese. Newcomers to Canada are warmly welcome.
Tell us a little about your loved one and a care coordinator will call you back within one business day, in the language you prefer. Our phone line is open seven days a week.
